To: Carsten Spohr, the CEO of Lufthansa
An employee of Swiss Air, an airline owned by Lufthansa Group, repeatedly harassed a customer with homophobic slurs.
After several failed attempts to get Lufthansa to take action, the customer went to court and won – but your company never apologised or committed to doing anything to prevent this from happening again. You even promoted the abusive employee.
We demand that you publicly apologise for the incident and train your staff to treat LGBT+ customers with dignity and respect.