To: Carsten Spohr, the CEO of Lufthansa Group

An employee of Lufthansa Group repeatedly harassed a customer with homophobic slurs.

After several failed attempts to get Lufthansa Group to take action, the customer went to court and won – but your company never apologised or committed to doing anything to prevent this from happening again. You even promoted the abusive employee.

We demand that you publicly apologise for the incident and train your staff to treat LGBT+ customers with dignity and respect.

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Imagine you're checking in to a flight and an airline employee asks if you have attended Pride. She then tells you that "homosexuals should all be killed".

Those are the hateful words that Marko – an All Out member from Serbia – heard from an employee of Lufthansa Group* at the Belgrade airport.

After many attempts to get Lufthansa Group to take action, he sued Swiss International Air Lines and won. But the company never apologised or committed to take any action to prevent this from happening again, like training their staff. Even worse, they gave the abusive employee a promotion!

If thousands of potential customers demand an answer, they'll know their reputation is on the line.

Will you sign Marko's petition and ask Lufthansa Group to publicly apologise and train their staff to treat LGBT+ customers with dignity and respect?

Published: 6 August 2018

* Lufthansa Group owns subsidiary passenger airlines Austrian Airlines, Swiss International Air Lines, Brussels Airlines, and Eurowings.

This is a campaign of the All Out Action Fund, a 501(c)(4) nonprofit organization.